At DoTeToteBags.com, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely happy with your purchase, we offer a comprehensive refund and return policy to make your shopping experience as smooth as possible.
Returns:
- Eligibility: You may return any item within 30 days of delivery for a full refund or exchange, provided the item is unused, in its original condition, and in the original packaging.
- Process: To initiate a return, please contact our customer service team at support@dotetotebags.com. Include your order number, the item(s) you wish to return, and the reason for the return. We will provide you with return instructions and a return shipping address.
- Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure your return reaches us safely.
Refunds:
- Processing Time: Once we receive and inspect your returned item, we will process your refund within 7 business days. You will be notified via email once your refund has been processed.
- Payment Method: Refunds will be issued to the original payment method used for the purchase. Please allow additional time for the refund to appear on your account statement, as processing times may vary by financial institution.
- Non-Refundable Items: Gift cards and items marked as final sale are non-refundable.
Exchanges:
- Eligibility: If you would like to exchange an item for a different color, size, or style, please follow the return process and specify the item you would like in exchange.
- Shipping Costs: Customers are responsible for the shipping costs of the return but will not be charged for the shipping of the exchanged item.
Damaged or Defective Items:
- Reporting: If you receive a damaged or defective item, please contact us at support@dotetotebags.com within 7 days of delivery. Provide your order number, a description of the issue, and photos of the damaged or defective item.
- Resolution: We will work with you to resolve the issue promptly, which may include sending a replacement item or issuing a full refund, including return shipping costs.
Cancellations:
- Order Changes: If you need to cancel or make changes to your order, please contact us as soon as possible at support@dotetotebags.com. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once the order has been processed for shipping.
Contact Us:
If you have any questions or concerns about our Refund and Return Policy, please contact us at:
DoTeToteBags.com
Email: support@dotetotebags.com
Thank you for shopping with DoTeToteBags.com. We appreciate your business and are dedicated to providing you with quality products and excellent customer service.